Yes, if for any reason you are not satisfied with your order, you have a period of 7 days from the date of receipt to return it.
Please take a minute to have a read of our return policy:
1. Item(s) have to be initiated for return and placed in the post within 7 days or the delivery/receiving of the order.
2. Item(s) were not marked "Final Sale" or "Non-Returnable" at the time of purchase, unless faulty.
3. Items(s) must be in the original packaging, which must be in original condition.
The first step is to contact us via email at returns@hycrofthomedecor.com to provide you with the address to which you should return the merchandise. The products must be sent in the same conditions as they were delivered and with their original packaging. It is important that the products are perfectly packed together.
Once the items have been received and verified that the above conditions are met, we will proceed to refund the amount.
Shipping for all returns must be prepaid and insured by the customer via a trackable method. You are responsible for any loss or damage to the product during shipment. We do not guarantee that we will receive your returned item and are not responsible for any missing packages.
Shipping costs for returns are borne by the customer except if the product is defective, or by mistake, the arrival of a wrong item, in which case we assume the cost of collection.
Damaged by courier:
If there is an issue with your order upon delivery caused by mishandling of your package during the shipping process, you have 4 days from when your order is delivered to let us know. We will file a claim. We insure all packages. Please show proof of damage caused by the shipping courier. We will ask you to provide photos of the shipping packaging in the condition in which it was received; using these documents provided, we will open a case and investigate the matter with the courier that dropped off your package.
Floral Returns
No Refunds/Exchanges:
Sorry, but due to the nature of these products, we do not accept returns or exchanges on any dried or preserved flowers and flower bouquets unless the item you purchased is defective. If you receive a damaged or defective item, please contact us at wecare@hycrofthomedecor.com with details and photos of the product, the box, and the defect within 4 days of arrival. Once it has been approved by Hycroft Home Decor, we will send you the return address.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
RECEIVED A FAULTY ITEM?
We're sorry to hear you have received a faulty item! Please send us an email at wecare@hycrofthomedecor.com with the following info:
Your Order Number
Item Name
Photos that show:
The fault as clearly as possible
Full-length photo of the item
The HYCROFT Home Decor logo and label
Don't worry about sending your faulty item back to us, just keep hold of it until we've been in touch.
