If for any reason you are not satisfied with your order, you have a period of 7 days from the date of receipt to return it.

Please take a minute to have a read of our return policy:

1. Item(s) have to be initiated for return and placed in the post within 7 days or the delivery/receiving of the order.

2. Item(s) were not marked "Final Sale" or "Non-Returnable" at the time of purchase, unless faulty.

3. Items(s) must be in the original packaging, which must be in original condition.

The first step is to contact us via email at returns@hycrofthomedecor.com to provide you with the address to which you should return the merchandise. The products must be sent in the same conditions as they were delivered and with their original packaging. It is important that the products are perfectly packed together.

Once the items have been received and verified that the above conditions are met, we will proceed to refund the amount.

Shipping for all returns must be prepaid and insured by the customer via a trackable method. You are responsible for any loss or damage to the product during shipment. We do not guarantee that we will receive your returned item and are not responsible for any missing packages. 

Shipping costs for returns are borne by the customer except if the product is defective, or by mistake, the arrival of a wrong item, in which case we assume the cost of collection.

We take pride in the quality of our products and if it's anything less than great, we want to make it right.

Incase you receive a damaged or defective item, please email us at wecare@hycrofthomedecor.com and we'll try and sort it our for you as soon as possible.

Make sure to include the following information below:

1) Your order number

2) Product name or SKU number (you can find this in your confirmation email)

3) Describe the damage/defects and please provide clear photos

We always want to ensure that we get you all your faves! If we made a mistake and sent the wrong item, don't worry - we'll make it right! Incase you get the wrong item, please email us at wecare@hycrofthomedecor.com and we'll try and sort it out for you as soon as possible.

Yes, if for any reason you are not satisfied with your order, you have a period of 7 days from the date of receipt to return it.

Make sure to include the following information below:

1) Your order number

2) Product name or SKU number (you can find this in your confirmation email)

3) Describe which wrong item was sent to you and please provide clear photos

If you've received a package with an item missing, it's most likely one of two things:

1) To get your orders to you as fast as possible, some orders may arrive in separate packages. Check your confirmation email to see if your order will arrive in multiple packages.

2) If you have not received your entire order by the expected delivery date, please contact us at wecare@hycrofthomedecor.com so we can look into this for you as quickly as possible.

Once you submit your request for a return, we will email you the return address. Please ONLY ship it to the return address that we provide and not the address on your original package or your return will not be received.

That's it! Once we've received your returned package, we'll inspect it to make sure it's in good condition and then we'll process your refund asap.

If there is an issue with your order upon delivery caused by mishandling of your package during the shipping process, you have 4 days from when your order is delivered to let us know. We will file a claim. We insure all packages. Please show proof of damage caused by the shipping courier. We will ask you to provide photos of the shipping packaging in the condition in which it was received; using these documents provided, we will open a case and investigate the matter with the courier that dropped off your package.